DTC Operations Manager
Santa Rosa, CA
Full Time
Manager/Supervisor
About Yandell Companies:
Yandell Companies is a leader in providing transportation, warehousing, and logistics solutions tailored to meet the unique needs of our customers. With over 75 years of industry experience, we pride ourselves on our commitment to delivering innovative and cost-effective solutions that drive operational excellence. Our expertise spans direct-to-consumer fulfillment, warehousing, and freight services, making us a trusted partner for businesses in the wine, spirits, and food industries. Learn more about us at www.yandellcompanies.com.
Position: Direct-to-Consumer (DTC) Operations Manager
Location: Santa Rosa, California
Position Summary:
The DTC Operations Manager will oversee all aspects of inbound and outbound logistics, picking, and packing operations in a high-volume order fulfillment environment at our Santa Rosa facility. This role is responsible for ensuring accurate product receipt, efficient order fulfillment, and the optimization of resources and processes. The successful candidate will lead the warehouse team, manage performance, oversee the hiring process, and participate in customer meetings to ensure exceptional service delivery.
Key Responsibilities:
This role’s salary range is $75,000 - $85,000 annually and bonus eligible.
Equal Opportunity Employer: Yandell Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
How to Apply:
Interested candidates are encouraged to submit their resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled.
California Employment Disclaimers:
Yandell Companies is a leader in providing transportation, warehousing, and logistics solutions tailored to meet the unique needs of our customers. With over 75 years of industry experience, we pride ourselves on our commitment to delivering innovative and cost-effective solutions that drive operational excellence. Our expertise spans direct-to-consumer fulfillment, warehousing, and freight services, making us a trusted partner for businesses in the wine, spirits, and food industries. Learn more about us at www.yandellcompanies.com.
Position: Direct-to-Consumer (DTC) Operations Manager
Location: Santa Rosa, California
Position Summary:
The DTC Operations Manager will oversee all aspects of inbound and outbound logistics, picking, and packing operations in a high-volume order fulfillment environment at our Santa Rosa facility. This role is responsible for ensuring accurate product receipt, efficient order fulfillment, and the optimization of resources and processes. The successful candidate will lead the warehouse team, manage performance, oversee the hiring process, and participate in customer meetings to ensure exceptional service delivery.
Key Responsibilities:
- Oversee day-to-day warehouse operations, including picking, packing, shipping, receiving, parcel handling, returns, and transfers.
- Mentor and train team members through on-the-job coaching to enhance performance and safety.
- Perform pick, pack, and ship processes as needed to ensure operational success.
- Lead and develop the warehouse team to provide exceptional customer service.
- Conduct daily walk-throughs to ensure team safety, address concerns, share essential information, and enforce distribution center guidelines.
- Establish and maintain positive communication channels between cross-functional teams.
- Input daily performance forecasts into productivity and efficiency reports and leverage system tools to manage operations.
- Utilize KPIs, performance management reports, and other tools to drive operational excellence and efficiency.
- Ensure compliance with all Centers of Excellence Standard Operating Procedures (SOPs) for applicable functions.
- Advocate for and actively participate in continuous improvement initiatives, including LEAN practices, to drive out waste and improve processes.
- Maintain accurate records for team members, equipment, and KPIs under their responsibility.
- Participate in administrative activities, including resource planning, budget management, and staffing.
- Address team member concerns, including reporting, follow-up, investigations, and the disciplinary process.
- Maintain a clean and safe warehouse environment.
- Perform additional duties as required by business needs.
- Direct-to-consumer wine fulfillment experience is highly preferred.
- Proficiency with Microsoft Navision is a significant advantage.
- 5-7 years of experience with a Warehouse Management System (WMS) is highly desirable.
- Proven leadership and team management skills.
- Strong problem-solving abilities and a commitment to continuous improvement.
- Excellent communication skills and the ability to foster collaboration across teams.
- Knowledge of workplace safety standards and compliance requirements.
This role’s salary range is $75,000 - $85,000 annually and bonus eligible.
- Medical, Dental, & Vision Benefits (basic medical plan, 100% covered by the company for the employee only)
- FSA/HSA
- 7 Paid Holidays
- Paid Time Off / Sick Leave
- 401(k) Retirement Plan plus Company Match, after 1 year of employment
- Basic Company sponsored Life Insurance
- Employee Assistance Program
- Additional Voluntary Programs
Equal Opportunity Employer: Yandell Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
How to Apply:
Interested candidates are encouraged to submit their resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled.
California Employment Disclaimers:
- This position requires compliance with all applicable state and federal laws, including adherence to California labor laws regarding employment terms, safety, and workplace standards.
- Applicants must be authorized to work in the United States.
- Yandell Companies follows all guidelines regarding fair chance hiring practices in accordance with California law.
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